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We strive to provide you with the best service and products. In doing so, refund and exchange are offered within 5 business days of your delivery date. In order to ensure your refund/exchange, you must not cut, color, or manipulate the hair in any way. These refunds/exchanges are not applicable to custom wig units, due to them being customized to each customers liking. Please email divaempirehair@gmail.com for other exchange inquiries.